Repair Timeline

Problem

Users feel anxious during repair processes due to limited visibility into progress and unclear timelines.

Goal

Design a mobile repair tracking interface that clearly communicates progress and reduces cognitive load.

Key Design Decisions

  • Visual timeline instead of text only updates

  • Color coded states (completed, active, pending)

  • Clear spacing and consistent card layout to improve readability

  • Prominent support CTA for reassurance

Post-Scan Product Detail

Problem

Thrift shoppers lack meaningful context about pre-owned items, limiting emotional connection and sustainability awareness.

Goal

Design a post-scan product detail experience that reveals an item’s story and sustainability impact while maintaining low cognitive load during in-store browsing.

Key Design Decisions

  • Prominent “Story Behind This Piece” section to build emotional connection

  • Dedicated sustainability card to communicate environmental impact

  • Scroll based single page layout to reduce interaction friction in-store

  • Clear CTA hierarchy (Buy vs Save for Later)